1. Introduction
Washington Lofts, located at 38 Washington St, Ellicottville, NY 14731, values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when booking or staying at our property.

2. Information We Collect
We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, payment information, and any other information you provide during the booking process.
• Reservation Details: Check-in and check-out dates, number of guests, special requests, and stay preferences.
• Website Usage Information: Information about how you interact with our website, booking platform, or communication channels, including cookies and analytics data.

3. How We Use Your Information
We use your information to:

• Process and manage your reservation.
• Communicate with you before, during, and after your stay.
• Respond to inquiries and provide customer support.
• Process payments and help prevent fraudulent transactions.
• Comply with applicable legal and regulatory requirements.
• Improve our property, website, and guest experience.

4. Information Sharing
We do not sell your personal information. We may share your information only when necessary:

• With secure payment processors and booking platforms to complete your reservation.
• With trusted service providers who assist in operating our property, such as housekeeping, maintenance, or technology providers.
• When required by law, legal process, or to protect our rights and the safety of our guests.

5. Data Security
We maintain reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can modify your browser settings to refuse cookies; however, certain features of the website may not function properly.

7. Your Rights
Depending on applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your personal information, subject to legal or contractual obligations.
• Opt out of promotional or marketing communications.

8. Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Please review it periodically to stay informed about how we protect your information.

9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: info@washingtonloftsellicottville.com
• Phone: +1-716-699-8756
• Address: Washington Lofts, 38 Washington St, Ellicottville, NY 14731

Thank you for choosing Washington Lofts. We appreciate your trust and are committed to protecting your privacy while providing an exceptional guest experience.